Return and Refund

Thank you for choosing SILKY STRANDS WIGS LLC. We are committed to providing our customers with quality products and services. If you are not satisfied with your wig purchase, we will be happy to assist you. Below is our return and refund policy:

1. Return Requirements
   You may return your item within 30 days of receipt. Returned items must meet the following conditions:
   Unopened and in new condition.
   Original packaging with all accompanying labels and instructions.
   Not subject to any special handling or use.
2. Refund Request
   To request a refund, please follow the steps below:
   Log in to your account, go to “My Orders,” and find the order you wish to return.
   Click “Request Return” and fill in the required information.
   You will receive a confirmation email after submitting your request.
3. Return Shipping Costs
   Return shipping costs are the customer’s responsibility unless the item is defective or shipped incorrectly. We recommend using a tracked shipping method to ensure safe delivery.
4. Refund Processing
   Once we receive the returned item and confirm that it meets the return or exchange requirements, your refund will be processed within 7-14 business days. Refunds will be made to the original payment method.

Our customer service team is always ready to assist you.